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Your council tax, benefits and business rates account will be offline.

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

I want to see a copy of a planning document that isn't on your website

The FOIA and EIR recommend a policy of 'disclosure', in other words if you wish to see a document then you should be able to, as long as giving that information does not break any of the rules in the GPDR.

We will not be able to supply any documents containing sensitive or confidential information. This might include documents containing email addresses and telephone numbers, locations of rare species of wildlife, or information that an applicant has told us is commercially sensitive. Examples of sensitive documents are some viability assessments, documents containing financial information or medical information. Any documents we do supply will have personal details redacted.

Building Control documents are not public information and are not sent out to anyone other than the applicant or agent.