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Planned maintenance to our systems

You will not be able to access your online council tax and benefits account or the planning portal on Friday 21 August. This is whilst planned maintenance is carried out. We apologise for any inconvenience. 

I want to make a complaint about Planning Services

Planning Services are committed to fully complying with all the relevant legislation concerning the treatment of your personal information.

In the first instance, please contact the relevant team who will try to help you:

Planning Enquiries -  planningenquiries@guildford.gov.uk

Building Control -  buildingcontrol@guildford.gov.uk

Planning Policy - planningpolicy@guildford.gov.uk

However, if you believe we have got something wrong, please contact Guildford Borough Council via our Complaints and Compliments Form and we will be happy to investigate your complaint.