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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Chapel and facilities information

Crematorium Aerial

We can only accept 134 people seated in the chapel. No persons are permitted to stand in the lobby or outside during the service.

You must wear a face covering if you are attending a service at the crematorium, unless you have a valid exemption. This is a legal requirement.

The main mourner/applicant of the service needs to keep a list of everyone at the service for 21 days after it. This is for track and trace.

The waiting room and toilet facilities are open as normal. Please ensure you use the hand sanitiser provided. 


Our newly redeveloped crematorium has been thoughtfully redesigned to create a very peaceful place for people to remember their loved ones. 

Guildford Crematorium was rebuilt in 2018/19 based on a design featuring stunning courtyards and courtyard gardens. 

Additional planting surrounds a new reflection pool, providing a peaceful and meditative environment filled with different colours and scents throughout the year.

Watch our short video below to take a virtual tour of the chapel and crematorium.

Service times

We have a range of services to choose from. For the latest fees, please see our Icon for pdf fees and charges list [242.54KB].

Monday to Friday only, we are unable to hold Saturday services at this time.

ServiceFormatDescription of servicePrice
8:30Direct service  / non attended

Crematorium staff will be in attendance in the chapel to receive the deceased.

Suitable music will be played but no specific music request can be accepted.

No service in chapel and no mourners attending.

£495
 
8:40Direct service  / non attended
9:00Standard service / attended  (30 minutes in chapel )

Standard service consists of 30 minutes' chapel time and 15 minutes to allow
mourners time to exit chapel.

Celebrant and mourners may be in attendance and music and Wesley requests

£925
9:45Standard service / attended  (30 minutes in chapel )
10:30Standard service / attended  (30 minutes in chapel )
11:15Standard service / attended  (30 minutes in chapel )
12:00Standard service / attended  (30 minutes in chapel )
12:45Standard service / attended  (30 minutes in chapel )
13:30Standard service / attended  (30 minutes in chapel )
14:15Standard service / attended  (30 minutes in chapel )
15:00Standard service / attended  (30 minutes in chapel )
15:45Standard service / attended  (30 minutes in chapel )


The chapel

We recognise that every funeral service should be arranged to suit individual needs. Services can be religious or non-religious in nature and as formal or informal as you wish. 

The chapel space features a stunning vaulted roof, which allows natural light to create a calm and uplifting environment. The building uses an array of natural materials, including Oak and York stone and can accommodate 132 people seated.

There is additional space for larger services in the chapel lobby and waiting room. Both of these areas have screens from which people can view the service.

The chapel has a flexible seating plan with chairs that can be arranged according to the size and type of service required.  Underfloor heating makes this a warm and comfortable space.

A screen at the front of the chapel allows the display of visual tributes during the service. This can be organised through your funeral director. Anyone with a hearing aid may access the T loop system by setting it to the T position.

Webcasting

For those who cannot attend a service, we are able to offer webcasting services at a reduced cost, so that family and friends can be part of the service without leaving their home. Please contact your funeral director to arrange webcasting and for latest updates on the guidance.

Number of mourners

The maximum number of mourners allowed to attend a funeral service is 134 seated. (babies aged 12 months and under are not counted as part of the 134).

No persons are permitted to stand in the lobby or outside during the service.

Office

To protect the safety and wellbeing of those bereaved, our teams and our funeral director colleagues, we are closely following government guidelines and the Coronavirus Act 2020.

  • the bereavement services office is currently closed to the public and is only able to deal with enquiries by phone relating to an immediate cremation or burial ( 01483 444711)
  • the crematorium office is shut on Saturdays and Sundays
  • we are keeping all funeral directors up to date with these changes, so please contact your funeral director if you have any questions.

Get in touch with bereavement services

Book of remembrance room

The book of remembrance room is open for families to visit but please note that only people from one family or bubble should be in the room at any one time.

The digital book of remembrance is not available and staff cannot change the pages of the book to show other dates. We apologise for any inconvenience this may cause.

Flower room

The flower room is open for families to visit but please note that only people from one family or bubble should be in the room at any one time.

Car park

The main car park has space for 103 cars with overflow parking provided nearby.

See arrivals diagram below, showing access route to the chapel and car park.

Disabled parking spaces are provided near the chapel entrance. Electric car charging points are also available.

Large layout of arrivals diagram

Toilet facilities

Toilets with disabled and baby change facilities are located by the main car park (Remembrance Court) and also by the chapel waiting room. The site is designed to be fully accessible to all.

Waiting room

Our waiting room facilities are currently not available to use, due to social distancing requirements.

Crematorium Gardens of Remembrance

The Gardens of Remembrance are open to the public on weekdays and at weekends.

The crematorium Gardens of Remembrance, book of remembrance and flower room are open during the following times:

  • November, December, January 9am - 4.30pm
  • February 9am - 5.30pm
  • March and October 9am - 6pm
  • April and September 9am - 7.30pm
  • May, June, July, and August 9am - 8pm

Sunshine slanting through trees at the Crematorium   View of the vaults in the crematorium grounds

Wesley music library

We offer the Wesley music library for funeral services held at Guildford Crematorium.

The library has over 300,000 items of music, including pop songs and hymns (choral and unaccompanied), traditional, orchestral and classical pieces.

The library is free to use and CD and DVD recordings of the funeral service are available at an extra cost (see the list of Icon for word Wesley media library charges [32.1KB]). Visual tributes which can include music and photos of your loved one to be played during the funeral service can also be arranged at an extra cost.

Please contact your funeral director or the bereavement services office if you have any queries.

Check what music is available by using these links and selecting 'Guildford Crematorium'.

If you would like music added to the Wesley music library, please call 01536 314914. For general enquiries, call 01536 314900.

Crematorium documents

Crematorium documents for funeral directors and medical practitioners are in the downloads section at the bottom of this page.

If you are thinking of organising a funeral service without a funeral director, please contact the bereavement services office at Guildford Crematorium for guidance.

Families

Please read the updated cremation guidance for applicants. It describes how to organise a cremation, including how to apply for a cremation, declare your wishes regarding ashes, right to inspect medical certificates and declare fitted implants.

Medical practitioners

Medical practitioners, please read guidance on completing cremation forms.

Funeral directors

Funeral directors, please read guidance on cremation regulations and forms.

Address

New Pond Road, Godalming GU7 3DB

(If using sat nav, you may need to enter New Pond Road, Compton, GU7 3DB or B3000, Godalming, GU7 3DB.)

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