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Your council tax, benefits and business rates account will be offline.

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

The consultation period

We give every application to a caseworker. You'll get their details on the first letter we send you or your agent.

Once the case officer gets the application, the 21-day consultation period begins. During this time:

  • neighbours have 21 days to comment on your application
  • other groups, individuals or organisations who have an interest in the site have 14 days to comment on your application

Anyone we consult can either support or object to your application. Their comments go on the case file and can be read online (opens new window).

The caseworker also visits the site to write a report. The caseworker will read all the comments on your application and recommend whether we should accept it.