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Technical issues with our phone lines

We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form.

If you have a question about registering to vote or arranging a postal or proxy vote for the upcoming Ash Neighbourhood Planning Referendum, please call the Electoral Services Team on 07748 886624. Please note: this number is only for questions relating to voting at this referendum. The team answering cannot assist with any other matters.

People who are detained or in prison

Reductions for people who are in prison or detained

Adults living in your household are not counted for council tax if they are:

  • detained in a prison, a hospital or other place by a court of law
  • being held under the Mental Health Act (also known as being sectioned)
  • detained under the Immigration Act
  • imprisoned, detained or in custody for more than 48 hours under the Armed Forces Act or Naval Discipline Act

The detention does not qualify if the person is:

  • in police custody before a first court appearance
  • detained for non-payment of council tax
  • detained for non-payment of a fine

To get a discount:

  • we must not count the person in prison or detained for council tax, and
  • there are less than two adults in the property that are counted for council tax

How to apply

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links
  • if you're using a computer or laptop these will be on the right-hand side of the screen
  • if you're using a mobile device, click 'quick links'
  1. in the list of quick links find 'apply for or cancel a disregard'
  2. fill in the form telling us:
  • the name of the person who was detained or remanded
  • the date that the person was detained or remanded
  • the address of the institution that the person is detained or remanded to