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Our phone lines are currently unavailable

We're experiencing technical issues with our phone lines. We're working hard to fix this and apologise for any inconvenience.

You can still contact us using our online form

Bin collections 

Due to the high temperatures forecasted, our bin crews will be starting collections earlier than usual to help keep them safe in the heat. Please make sure your bins are out the night before, as collections will take place from 6.00am for the rest of the week. Thank you for helping our crews work safely during the hot weather.

I've received a council tax reminder

Why have I received a reminder letter?

If you do not pay the instalments set out on your council tax bill, we'll send you a reminder letter. The letter will tell you the amount you have to pay to bring your account up to date. You must pay the amount shown on the letter within seven days of the date on the reminder.

We may issue a court summons if you do not make the payment.

If you fall behind with your payments again, we'll send you a second reminder letter. You must pay the amount shown on the second letter within seven days of the date on the reminder.

We'll only send two reminders in a tax year.

If you do not bring your account up to date, we may issue a court summons.

Help with council tax payments

Can I change the number of instalments?

You may be able to spread your instalments over the rest of the financial year. You'll pay less each month but the balance you need to pay for the year will stay the same.

If your last instalment for the year is not in March, you can spread your instalments.

You can check when your instalments are due by:

How to change the number of instalments online

To make instalment changes online you'll need to:

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links.
     
    • if you're using a computer or laptop these will be on the right-hand side of the screen
    • if you're using a mobile device, click 'quick links'
  6. In the list of quick links find 'change my method of payment'
  7. fill in the form

Once complete, we'll update your council tax account and issue you with a new bill.

Council tax support

If you are on a low income, you may qualify for Council Tax Support. If eligible, you can make a claim online. Visit our Local Council Tax Support pages for more information.

Council tax discounts

You may be eligible for a council tax discount based-on your living circumstances. For example, if you live on your own.

Find out more about council tax discounts and reductions