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Your council tax, benefits or business rates account will be offline

From 5pm on Tuesday 23 February until Sunday 1 March you will not be able to access your council tax, benefits or business rates account online. This is whilst we prepare annual bills. We apologise for any inconvenience.

Citizens' Panel

Our citizens' panel is just one of the ways local people can have an impact on the way our services operate. 

Surveyed up to three times a year, the panel is made up of around 1,000 households chosen to represent a cross-section of the borough's population.

The panel gives us direct access to valuable feedback from residents on specific services. This helps us ensure we provide the right services to the right standard and cost. It also helps us tailor our services to meet residents' needs.

The panel is one of the most important ways that we consult with our residents. Previously we have consulted the panel about communication and local decisions, community safety and engagement, satisfaction with the local area, and our Local Council Tax Support Scheme.