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Technical issues with our phone lines

We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form. 

Help shape your future council websites

New websites are being developed for East Surrey Council and West Surrey Council ahead of their launch in April 2027. 

Take part in a short survey to help make sure those websites are easy to use. The survey takes just 5 to 10 minutes. 

Have your say before 5 October (opens new window)

Submit a Freedom of Information request

Resolving issues with your request

If you do not agree with the way we have dealt with your request, you may write back to us to ask us to review our original decision.

An officer who did not deal with your original request will review it and will write to you to let you know if the original decision will be upheld, or whether they have reached a different conclusion.

Please state clearly that you are asking for an "Internal Review" and provide a copy of your correspondence with the Council.

If you have asked for an internal review and are not satisfied with the outcome, you may appeal to the Information Commissioner's Office.