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Technical issues with our phone lines

We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form.

If you have a question about registering to vote or arranging a postal or proxy vote for the upcoming Ash Neighbourhood Planning Referendum, please call the Electoral Services Team on 07748 886624. Please note: this number is only for questions relating to voting at this referendum. The team answering cannot assist with any other matters.

Diplomats or visiting armed forces

Exemptions for households with visiting armed forces

If a property is only occupied by members of visiting armed forces, it is exempt from council tax. This means you don't have to pay council tax for the property.

How to apply

You can apply online for the exemption. You'll need to apply through your MyGuildford account. 

To apply, you'll need to:

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links
  • if you're using a computer or laptop these will be on the right-hand side of the screen
  • if you're using a mobile device, click 'quick links'
  1. in the list of quick links find 'apply for or cancel an exemption'
  2. fill in the form. You'll need to:
  • tell us the date you moved into the property
  • upload a photo of a document from your headquarters. It must say you are occupying the property as part of your duties as a member of visiting armed forces.