Our house rules for social media users

Our social media channels will feature a variety of information. Our social media team manage our channels. 

We're happy to help you in any way that we can and look forward to seeing your views and feedback. We do however expect our users to offer us the same level of courtesy that we offer them, so we have a short set of house rules:

1. All users must comply with the social media platform's Terms of Use as well as these Terms of Use.
2. You are responsible for any content you post including content that you choose to share.
3. We will remove, in whole or in part, posts which we feel are inappropriate.
4. We will block and/or report users who share content, comments, posts or messages which we believe are:

• persistent "trolling", regularly using our posts to go "off-topic", use insulting or threating remarks
• "flame-baiting" - the aim of their posts or comments is to provoke a heated or emotional response
• in violation of platform rules and guidelines
• regularly sharing fraudulent, misleading, deceptive or defamatory information
• violates any law or regulation
• makes offensive comments about a staff member, person or particular group of people
• shares information or sensitive information about a staff member or another person/group

Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the social media platform.

Responding to you

We'll do our best to respond to your enquiries within two working days. The quickest and easiest way to get in touch with us is through our contact us form. We'll try to help you, or direct you to people and/or departments who can, wherever possible.

Our working hours are:

• Monday to Thursday 8.30am to 4pm
• Friday 8.30am to 3.30pm