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Easter Closures

Our Millmead office and phone lines will be closed on Good Friday 18 April and Easter Monday 21 April.

During closures, you can call us in an emergency using the relevant number listed on our website. For non-emergencies, use our customer 'Contact us' form

Important information about your rent

universal credit rent

If you're a tenant in our borough and getting Universal Credit, here's some important information about your rent.

Changes to this rent year

Starting 1 April 2024, the new rent year will be 53 weeks long. This happens every four or five years and means there are 53 Mondays between 1 April 2024 and 31 March 2025.

As rent's charged weekly on Mondays, it creates a 53-week rent year.

Universal Credit does not recognise a 53-week rent year. It will calculate your rent monthly based on a 52-week year.

What this means if you're a tenant on Universal Credit

  • you'll have a monthly shortfall in covering your rent compared to what you receive on UC
  • you'll need to make up the shortfall yourself from your earnings, or personal element of Universal Credit

Need extra help? You might be eligible for a discretionary housing payment

You could be eligible for help with your rent if you get either housing benefit or the housing element of Universal Credit. This is a short term payment to help with your housing costs.  

Apply for a discretionary housing payment

 

Contact us

If you're concerned about making payments, contact us on 01483 444004.