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Your council tax, benefits and business rates account will be offline

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

Help with hoarding

Extreme cluttered environments can impact on people's ability to use cooking facilities which affects general health and wellbeing, the inability to manage personal care becomes challenging affecting self-esteem and interaction with others.

Our care and repair team can support you with hoarding. We have a dedicated team that can work initially on a one to one basis.

An informal assessment is completed to help the team understand the resident. This lets the team create an action plan, agreed with the resident, to improve the home environment.

More infomation on the process can be found in our booklets (PDF, 182 KB).

Funding

Grants are available, subject to a means test, under the Home Improvement Assistance Scheme. It helps homeowners make essential repairs to their properties.

A discretionary grant is available to help remove hoarded items from homes. This is awarded on a case by case basis.

More information

For more information or a referral form contact:

Care & Repair (Home Improvement Agency)
Guildford Borough Council
Millmead House Millmead Guildford
GU2 4BB

Tel: 01483 444476
Email: Hoarding@guildford.gov.uk