Call recording

Guildford Borough Council has a telephone system capable of recording conversations.  This is standard practice, allowing the recording of calls for quality monitoring and security purposes.

What do we use call recording for?

Calls may be recorded by Guildford Borough Council. These recordings will only be used for the following purposes:

• maintaining high customer service standards
• investigating complaints or issues
• training purposes
• preventing or detecting crime
• protecting our staff.

We do not tolerate abusive language or behaviour either by, or to, members of staff.  All staff have the right to work without fear of verbal or physical abuse.