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Technical issues with our phone lines

We are experiencing technical issues with our phone lines.We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form. 

Help shape your future council websites

New websites are being developed for East Surrey Council and West Surrey Council ahead of their launch in April 2027. 

Take part in a short survey to help make sure those websites are easy to use. The survey takes just 5 to 10 minutes. 

Have your say before 5 October (opens new window)

Corporate Customer Charter

Our promise to you 

We're committed to providing you with outstanding customer service whenever and however you choose to contact us. We monitor our standards of service and work to improve ourselves based on your feedback. You can view our new Corporate customer charter here:

Corporate customer charter (PDF, 84 KB)