Housing Services Privacy Statement

Guildford Borough Council will use the information you give us to provide housing services. This includes homelessness, lettings, allocations, tenant engagement, housing management, repairs, and home purchase. We will process your personal data in line with data protection laws. We will not share your data with third parties for marketing. We may share your data with other council departments or legal bodies. This helps us manage homes and deal with claims.

The Council must protect public funds. We may use your data to prevent or detect fraud. We may also share it with other public bodies that audit or manage public funds.

We will keep your housing application, tenancy, or lease data while the agreement is active or money is owed. When your tenancy ends, we will destroy your personal data securely, except for the tenancy agreement. This will be kept for 6 years. A basic record of the tenancy at the property will be kept indefinitely.

If your housing application is cancelled, we will keep your data for up to 6 years unless money is still owed. After that, we will destroy it securely.

How We Use Your Contact Details

We may use your contact details to manage your application, tenancy, or lease. We may also contact you about changes to our services, safety updates, or reports like our Annual Report to Residents. We may update your contact details using other information you have given to the Council, such as through customer services. This helps keep your contact details up to date and lets us reach you in the best way. We will only use your information for housing services. We will not share it for marketing. You can change how we contact you at any time by getting in touch with the Housing Services team.

Further Information

If you have questions about how we use your data, please contact our data protection team.
If you believe we are not handling your data properly, you can report it to the Information Commissioner's Office.