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Your council tax, benefits or business rates account will be offline

From 5pm on Tuesday 24 February until Sunday 1 March you will not be able to access your council tax, benefits or business rates account online. This is whilst we prepare annual bills. We apologise for any inconvenience.

Careline

Careline is a 24-hour emergency call system, helping people live independently in their own home. Find out how to apply.

Careline pendant being pressed

 

 

 

 

 

About the Careline equipment

The equipment is easy to install and consists of a small base unit linked to your telephone socket and a pendant trigger, which can be worn around your neck or wrist.

You can simply press a button in an emergency and an alarm call will be sent to our alarm centre, which is staffed 24 hours a day, 365 days a year.

Our trained operators can identify the source of the call and arrange for help, even if you are unable to speak.

From the 20 February

We will no longer be offering Careline. Existing customers will be transferred to the company Taking Care. Residents who rely on the services will still be serviced in the best way possible.

The transfer will ensure services keep up to date with digital technology that is available. Ultimately this will allow residents to benefit from this change. With no disruptions this ensures focus remains on the best support being delivered.