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Your council tax, benefits and business rates account will be offline.

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience

High hedge disputes

Appealing against our decision

The person who makes a complaint and the hedge owner can appeal against our decision. Appeals go to the Planning Inspectorate. Either party can appeal if they want us:

  • to issue a remedial notice
  • not to issue a remedial notice
  • to change the terms of a remedial notice
  • to withdraw a remedial notice
  • to dismiss or relax the terms of a remedial notice

You need to appeal within 28 days of hearing our decision.

Submit an appeal (opens new window)

You can find more information about appealing against our decision on the government's website (opens new window).