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Global Microsoft outage

Unfortunately, due to a global outage at Microsoft, you will be unable to use email to contact us. Our phone lines remain open and you can contact us using our online contact form. There may be delays to online responses. We apologise for the inconvenience. 

High hedge disputes

Appealing against our decision

The person who makes a complaint and the hedge owner can appeal against our decision. Appeals go to the Planning Inspectorate. Either party can appeal if they want us:

  • to issue a remedial notice
  • not to issue a remedial notice
  • to change the terms of a remedial notice
  • to withdraw a remedial notice
  • to dismiss or relax the terms of a remedial notice

You need to appeal within 28 days of hearing our decision.

Submit an appeal (opens new window)

You can find more information about appealing against our decision on the government's website (opens new window).