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Technical issues with our phone lines

We're experiencing technical issues with our phone lines. We're working hard to fix this and apologise for any inconvenience.

You can still contact us using our online form 

Bin collections

Due to the high temperatures, our bin crews will be starting collections earlier than usual to help keep them safe in the heat. Please make sure your bins are out the night before, as collections will take place from 5.30am for the rest of the week. Thank you for helping our crews work safely during the hot weather.

High hedge disputes

High hedge complaints

We deal with complaints about high hedges within the borough.

Get extra guidance for making a high hedge complaint (opens new window)

To make a complaint, the hedge must:

  • be made up of at least two evergreen or semi-evergreen trees or shrubs in a line
  • be at least two metres high from ground level
  • block light from your home or garden

The hedge must not have any significant gaps in it.

Fees

The fee for making a complaint is £750.