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Technical issues with our phone lines

We are experiencing technical issues with our phone lines.We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form. 

Help shape your future council websites

New websites are being developed for East Surrey Council and West Surrey Council ahead of their launch in April 2027. 

Take part in a short survey to help make sure those websites are easy to use. The survey takes just 5 to 10 minutes. 

Have your say before 5 October (opens new window)

Order a replacement rubbish, recycling or garden waste bin

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Has your bin been damaged, lost or been stolen? If so, we can provide replacements for:

  • garden waste bins
  • green recycling bins
  • black refuse bins

If you want a different size bin you can swap for a smaller or larger bin..  You can also order additional bins in certain circumstances.

Fees

  • there is a £37 replacement fee for garden waste bins and refuse bins
  • recycling bins may have a fee depending on your circumstances

Collect a food caddy

You do not need to order a replacement food caddy. You can collect a new food waste caddy from locations around the borough..

Apply for a replacement rubbish, recycling or garden waste bin

To use the form to order a replacement bin, you need to have a MyGuildford account. 

Once you have created an account and logged in you can return to this page to complete the form. 

Create a MyGuildford account here (opens new window)

If you already have a MyGuildford account you can use the link below to complete the form.

Order a replacement bin (opens new window)

We aim to deliver your bins within four weeks after the day you submit the form.