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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Rubbish and recycling

If you are self-isolating due to Coronavirus, please place all personal waste securely in a plastic bag or bin liner, then place this plastic bag in another plastic bag or bin liner. Store these bags separately to other waste for at least 72 hours before placing them in the general rubbish collection. Personal waste includes used tissues and disposable cleaning cloths.

Find your bin day

Leave your bins at the collection point (usually the edge of your property nearest the road) by 6:30am.

Report a missed bin collection

If we missed your bin, complete our form within two days and we'll collect it.

Apply or amend a garden waste collection

Sign up to our garden waste collection scheme. This is a kerbside collection of garden waste, costing £41 per bin.

Find your nearest recycling site

Visit Slyfield Recycling Centre, Moorfield Road, Guildford, GU1 1RU or find more sites with our interactive map.

Find out what goes in your bins

If you put waste in the wrong bin, we will not be able to collect it. Find out what to put in your green and black bins.

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