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Your council tax, benefits and business rates account will be offline.

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

Report a missed bin collection

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To make sure you can report the missed bin, check the following things: 

  • Did you leave your bin out on time? We will not empty your bin if you do not leave them at your collection point by 6.30am on your collection day. This is usually the edge of your property closest to the road. You do not need to do this if you have an alternative arrangement like an assisted collection. 
  • Is there a label on your bin? We'll attach a label to your bin if we're unable to collect it. The label will explain why we've left it. If your bin has a label, it is not a missed collection.
  • How long ago did we miss your bin? You must report your missed bin within two days of the collection date. You can check your bin collection days on our website. If it's been more than two days since we missed your bin, you'll have to wait until your next collection day. 

Report a missed bin collection (opens new window)