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Easter Closures

Our Millmead office and phone lines will be closed on Good Friday 18 April and Easter Monday 21 April.

During closures, you can call us in an emergency using the relevant number listed on our website. For non-emergencies, use our customer 'Contact us' form. 

Order a replacement rubbish, recycling or garden waste bin

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Please be aware that bin deliveries are currently taking longer than usual due to low stock levels. We are actively working to resolve this issue. Our standard service will resume as soon as possible.

What you need to know

Has your bin been damaged, lost or been stolen? If so, we can provide replacements for:

  • garden waste bins
  • green recycling bins
  • black refuse bins

If you want a different size bin you can swap for a smaller or larger bin..  You can also order additional bins in certain circumstances.

Fees

  • there is a £30 replacement fee for garden waste bins and refuse bins
  • recycling bins may have a fee depending on your circumstances

Collect a food caddy

You do not need to order a replacement food caddy. You can collect a new food waste caddy from locations around the borough..

Apply for a replacement rubbish, recycling or garden waste bin

To use the form to order a replacement bin, you need to have a MyGuildford account. 

Once you have created an account and logged in you can return to this page to complete the form. 

Create a MyGuildford account here (opens new window)

If you already have a MyGuildford account you can use the link below to complete the form.

Order a replacement bin (opens new window)

We aim to deliver your bins within four weeks after the day you submit the form.