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Technical issues with our phone lines

We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form.

If you have a question about registering to vote or arranging a postal or proxy vote for the upcoming Ash Neighbourhood Planning Referendum, please call the Electoral Services Team on 07748 886624. Please note: this number is only for questions relating to voting at this referendum. The team answering cannot assist with any other matters.

Credits on business rates accounts

Viewing credits on business rate accounts

You can access a list of credits on business rate accounts in company names as of 1 April 2026.

The council has to offset credits against ongoing charges. This happens every year on 31 March. As a result 1 April provides the best snapshot of genuine credits on accounts.

The data is limited to company name, correspondence address, credit amount and the year it relates to.

  • credits are only included where the ratepayer can be identified from our records as being a company
  • the year is the financial year. So 2026 is the financial year 2026/27 ending 31 March 2027
  • the correspondence address is the last contact address on the business rate records. The age of some of the credits means that these addresses may no longer be valid
  • account references are not included as these are personal to the account
  • accounts can cover multiple properties. Credits are held at account level, so no property information is listed

If you paid rates to us as a sole trader or partnership, and believe that you may have left a credit account, you can contact us. Call us on 01483 505050 or email brates@guildford.gov.uk.