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Technical issues with our phone lines

We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form.

If you have a question about registering to vote or arranging a postal or proxy vote for the upcoming Ash Neighbourhood Planning Referendum, please call the Electoral Services Team on 07748 886624. Please note: this number is only for questions relating to voting at this referendum. The team answering cannot assist with any other matters.

Credits on business rates accounts

How credits happen

The council aims to refund credits, especially when they are due to a change in rateable value or occupation.  

The rateable value of your property is set by the Valuation Office Agency. We use this value to work out your business rates bill.

Credits happen for various reasons:

  • overpayment of instalments or payment of wrong amounts
  • an attempt has been made to refund the credit but either the cheque was not cashed or bank details for a BACS transfer have not been provided
  • change in rateable value
  • change of occupation
  • credit being held pending a new rating assessment - for example where the ratepayer has moved from their current premises to a new property