Planned maintenance to our payment system

Our payment system will be down from 2pm to 2.30pm on Tuesday 8 April. This is whilst we carry out some essential maintenance.
You will not be be able to make phone payments during this time. We apologise for any inconvenience.

Credits on business rates accounts

How to claim a credit

You will need to provide documents to show that you were the ratepayer. Email copies of the documents to brates@guildford.gov.uk

Once we are happy that the credit is valid and belongs to you then a refund will be made. Refunds are made by BACS bank-to-bank transfer.

The next annual list will be published in April 2025.