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Our phone lines are currently unavailable

We're experiencing some technical issues with our phone lines.  We're working hard to fix this as soon as possible and apologise for any inconvenience.

You can contact us using our self service pages. 

Find out if your property is in a smoke control area

What are smoke control areas?

Many parts of the UK are smoke control areas where you cannot emit smoke from a chimney unless you're burning an authorised fuel or using 'exempt appliances', for example burners or stoves.

You must not buy an unauthorised fuel for use in a smoke control area, unless it is to be used in an exempt appliance.

You can be fined up to £1,000 if you break the rules.

Do you live in a smoke control area?

Check our interactive smoke control areas map to find out if you live in a smoke control area.