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Our payment system will be down from 8am Saturday 8 November until 4pm.

You'll be unable to make payments to us. This is for essential maintenance. We apologise for any inconvenience.


Decision on local government reorganisation

The Government has confirmed that Surrey will move to a two-unitary council model following its review of local government arrangements. Read our full story and future steps.

Report a noise complaint

What we deal with

Noise we can deal with:

✔ barking dogs

✔ car alarms

✔ construction site noise

✔ DIY works

✔ intruder alarms

✔ amplified music/parties

✔ noise from commercial premises, pubs and clubs

Noise we do not deal with:

✗ traffic noise

✗ aircraft noise

✗ children playing inside or outside

✗ complaints where the noise is a problem because the person complaining may be sensitive due to personal/medical reasons

✗ general domestic/living noises

✗ noise transmitted by poor sound insulation

✗ noisy behaviour in public places

✗ noise from works such as road works due to gas/electric/water or works to the railway at night