Find out how we deal with a noise nuisance report and when to report one.
In order for us to take action, the noise must be classed as a 'statutory nuisance'. This means that the noise is more than just annoying, it is affecting your health and wellbeing and having a very negative impact on your enjoyment of your home.
We also look at other factors, such as how often, and how long the noise goes on for, what time of day it is, and the type of area you are in.
Noise nuisance - what can you do?
Your first step is to try to talk to the person causing the noise, as long as it is safe to do so. This can sometimes be a simple way of solving the problem.
If talking to the person causing the noise is not possible, you could use a mediation service to help resolve the issue.
Mediation Surrey is a free service that can help neighbours solve conflicts.
If the situation does not improve after you have tried step 1 and 2, please use our noise nuisance form to report the problem.
What happens next?
- We ask you to keep a record of dates, times and how the noise affects you, covering at least a two week period.
- We will check your noise record to decide if we can take further action. If we do not receive your record within 30 days of the complaint, the case will be closed.
- If the noise is likely to be a 'statutory nuisance', we will write to the person responsible. If this resolves the matter and you do not report any other incidents within 30 days, the case will be closed.
What if the problem carries on?
We will arrange for the noise to be witnessed. This may be using noise monitoring equipment.
If we decide the noise is a 'statutory nuisance', we will issue a notice to prevent the noise happening.
If the noise nuisance carries on and there is enough evidence, we can take the offender to court for not complying with the notice.
You may also be able to take your own private legal action.
If you have reported the problem and are concerned that not enough is being done, you can raise a 'Community Trigger'.
The Community Trigger helps you get a review of your case by ourselves, the police and other parties, such as the housing provider. The review will focus on working together to find a solution.
Noise complaints we can investigate:
- Barking dogs
- Car alarms
- Construction site noise
- DIY works
- Intruder alarms
- Amplified music/parties
- Noise from commercial premises
- Noise from pubs and clubs
Noise we do not deal with:
- Traffic noise
- Aircraft noise
- Children playing inside or outside
- Complaints where the noise is a problem because the person complaining is "sensitive" due to personal/medical reasons
- General domestic/living noises
- Noise transmitted by poor sound insulation
- Noisy behaviour in public places
- Noise from works such as road works due to gas/electric/water or works to the railway at night