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Technical issues with our telephone system

We're experiencing technical issues with our telephone system. We're working hard to fix this as soon as possible and apologise for any inconvenience. You can still contact us using our 'contact us' form.

Anti-social behaviour case review

When can I apply for an ASB Case Review?

You can apply if you have reported three or more incidents of anti-social behaviour to us, the police or Surrey County Council and you do not feel the problem has been dealt with. For a review to be held, the reported incidents must meet these conditions:

  • be separate, but related, incidents that have taken place within the last six months
  • have been reported to the agencies within one month of the incident taking place

What is not suitable for an ASB Case Review?

  • if you have reported anti-social behaviour and been given a date when you will get a response and this date has not passed yet. However we will contact the agency you made the report to make sure they are aware of the issue
  • if you have reported anti-social behaviour and got a response but are unhappy with the conduct of a particular agency. You may be told to make a complaint through the agency