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Your council tax, benefits and business rates account will be offline

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.


Technical issues with our phone lines

We're experiencing technical issues with our phone lines. We're working hard to fix this and apologise for any inconvenience. You can still contact us using our online forms

Find out about councillor conduct

How to make a complaint

The council has agreed arrangements for dealing with allegations of misconduct by councillors and co-opted members of Guildford Borough Council and of the 23 parish councils within the borough.  You may view a copy of these arrangements and other useful documents in the downloads section below. 

Make a complaint against councillor conduct