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Our phone lines are currently unavailable

We're experiencing technical issues with our phone lines. We're working hard to fix this and apologise for any inconvenience.

You can still contact us using our online form

Bin collections 

Due to the high temperatures forecasted, our bin crews will be starting collections earlier than usual to help keep them safe in the heat. Please make sure your bins are out the night before, as collections will take place from 6.00am for the rest of the week. Thank you for helping our crews work safely during the hot weather.

Students and spouses

If you are a student living with other students

Students living off campus in a property with only other students can claim an exemption. This means you do not pay council tax.

You must register yourselves for council tax to be able to claim for the exemption.

If no-one in your property has received a council tax bill, then you are not registered. One of the residents of the property should register for council tax. They can give the names of the other adults in the property.

Once you receive your bill you can apply for the exemption.

How to apply

To apply, you'll need to:

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links
  • if you're using a computer or laptop these will be on the right-hand side of the screen
  • if you're using a mobile device, click 'quick links'
  1. in the list of quick links find 'apply for or cancel a disregard'
  2. fill in the form. You'll need to:
  • tell us the name of the person(s) in the household that are students
  • tell us the dates that they became a students
  • tell us the name and address of the university or college that the students are attending
  • upload a photo of the student exemption letter or certificate. You can get this from the college or university.