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We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form.

If you have a question about registering to vote or arranging a postal or proxy vote for the upcoming Ash Neighbourhood Planning Referendum, please call the Electoral Services Team on 07748 886624. Please note: this number is only for questions relating to voting at this referendum. The team answering cannot assist with any other matters.

Carers or those receiving care

If you have left your home empty in order to provide care

If you own or rent a property and you leave it unoccupied when you move to care for someone, it may be exempt from council tax. This means you don't have to pay council tax for your property.

It doesn't matter if you leave furniture in the property. You must have moved out and made your permanent home with the person you are caring for.

How to apply

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links
  • if you're using a computer or laptop these will be on the right-hand side of the screen
  • if you're using a mobile device, click 'quick links'
  1. in the list of quick links find 'apply for or cancel an exemption'
  2. fill in the form. You'll need to tell us:
  • the date you moved out of your property
  • the address that you have moved to so you can provide care

What happens next?

We'll contact you if we need further information. If you are entitled to a exemption, we'll send you a new bill.