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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Tell us about a change to your circumstances

Changes that may affect your housing benefit or council tax support

You need to tell us about any change that may affect your housing benefit or council tax support.

If you do not tell us about any changes, you may lose money or get too much benefit.

It is an offence not to tell the council about any changes that may affect your benefit.

We may take legal action against you and if we pay you too much benefit, you may have to pay it back.

You must tell the council if:

  • any of your children leave school or leave home
  • anyone moves into or out of your home, including lodgers and sub-tenants
  • your income or wages, or the income of anyone living with you changes, including state benefits
  • your capital or savings change
  • you or anyone living with you becomes a student, starts an apprenticeship or training scheme, goes into hospital or a nursing home, goes to prison, or changes or leaves a job
  • the amount of your rent changes (for people who receive Housing Benefit)
  • you move house
  • you change your name
  • you or your partner are going to be temporarily absent from your home for over 4 weeks
  • you or anyone living with you starts work
  • you receive any decision from the Home Office about your immigration status 

You must let us know about any changes, in writing, within one month of any changes. 

You can report your change online if you have a MyGuildford account. If you don't have an account, registration is quick and easy.

Register or sign into your MyGuildford account

If you have not yet registered online

If you have not yet registered to access your council tax account online, there are more steps to link your online council tax account.

To complete this, you will need the following information:

  • your claim reference number - found on any correspondence you have received about your benefit
  • your name
  • your postcode
  • if you have applied for Local Council Tax Support or have been named on a council tax support application, you will also need to provide your national insurance number. This provides an additional level of security

Once you have linked your benefit account, you can go into the Account Summary screen where you will see a list of Quick Links on the right-hand side. You need to select the 'Upload information or tell us about something else' link.

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