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Easter Closures

Our Millmead office and phone lines will be closed on Good Friday 18 April and Easter Monday 21 April.

During closures, you can call us in an emergency using the relevant number listed on our website. For non-emergencies, use our customer 'Contact us' form

Tell us about a change to your circumstances

What happens next?

If we need any further information, we will contact you. If your benefit changes, we will send you a new statement of your benefit entitlement.

If you have been paid too much benefit, we can recover the money.

We can recover overpayments by:

  • deducting money directly from your ongoing Housing Benefit, if you are still entitled to receive any
  • deducting directly from other social security benefits
  • sending you an invoice that will require you to make payments towards the overpayment, until it is cleared
  • asking your employer to set up a Direct Earnings Attachment (deducting directly from your wages)