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Technical issues with our phone lines

We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form. 

Help shape your future council websites

New websites are being developed for East Surrey Council and West Surrey Council ahead of their launch in April 2027. 

Take part in a short survey to help make sure those websites are easy to use. The survey takes just 5 to 10 minutes. 

Have your say before 5 October (opens new window)

Tell us about a change to your circumstances

What happens next?

If we need any further information, we will contact you. If your benefit changes, we will send you a new statement of your benefit entitlement.

If you have been paid too much benefit, we can recover the money.

We can recover overpayments by:

  • deducting money directly from your ongoing Housing Benefit, if you are still entitled to receive any
  • deducting directly from other social security benefits
  • sending you an invoice that will require you to make payments towards the overpayment, until it is cleared
  • asking your employer to set up a Direct Earnings Attachment (deducting directly from your wages)