Cookie preferences
Toggle menu

Your council tax, benefits and business rates account will be offline

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

Top tips on securing a contract with us

Here are some of our top tips to securing a contract with us:

  • always ask for help -every tender process is completed through the Intend portal (opens new window). There is a messaging portal to ask questions
  • answer questions in full - provide as much evidence and detail as possible
  • make it clear which question your answer refers to - you should clearly number paragraphs or your answers
  • you will only be marked on the content of your application - not if you have a history of working with us
  • be clear on your pricing - tell us if you are making any assumptions with cost or timescales
  • do not include publicity or promotional material