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Our payment system will be down from 8am Saturday 8 November until 4pm.

You'll be unable to make payments to us. This is for essential maintenance. We apologise for any inconvenience.


Decision on local government reorganisation

The Government has confirmed that Surrey will move to a two-unitary council model following its review of local government arrangements. Read our full story and future steps.

Retail Hospitality and Leisure Relief 2025

How do I apply?

Due to the cash cap and subsidy allowance criteria we have not applied Retail Hospitality and Leisure Relief to all bills.

If you believe you qualify email Brates@guildford.gov.uk. Add 'Retail 2025' to the email the heading.

Provide the following in the email:

  • your account reference (beginning with X found on the top right of your bill)
  • details of the properties you are applying for
  • confirm the use of each property
  • confirmation of the capacity in which you are applying for the relief. (For example, sole trader, managing director, chief accountant, partner)
  • declarations that:
    • My business will not exceed the £110,000 cap for all properties in England
    • My business will not exceed Subsidy Control Act thresholds by receiving more than £315,000 in total of Minimal Financial Assistance over three years (including 2025/26))

Read the full guidance of our 2025 Retail, Hospitality and Leisure Scheme (PDF, 159 KB) before making an application.