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Your council tax, benefits and business rates account will be offline.

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience

Retail Hospitality and Leisure Relief 2025

How do I apply?

Due to the cash cap and subsidy allowance criteria we have not applied Retail Hospitality and Leisure Relief to all bills.

If you believe you qualify email Brates@guildford.gov.uk. Add 'Retail 2025' to the email the heading.

Provide the following in the email:

  • your account reference (beginning with X found on the top right of your bill)
  • details of the properties you are applying for
  • confirm the use of each property
  • confirmation of the capacity in which you are applying for the relief. (For example, sole trader, managing director, chief accountant, partner)
  • declarations that:
    • My business will not exceed the £110,000 cap for all properties in England
    • My business will not exceed Subsidy Control Act thresholds by receiving more than £315,000 in total of Minimal Financial Assistance over three years (including 2025/26))

Read the full guidance of our 2025 Retail, Hospitality and Leisure Scheme (PDF, 159 KB) before making an application.