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Your council tax, benefits and business rates account will be offline.

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

Ukrainian refugee discount

What you need to know

If you're a Ukrainian national, living here under the Homes for Ukraine scheme you may be entitled to a 50% discount.

To apply you must:

  • be a Ukrainian national
  • live in the UK under the Homes for Ukraine scheme (this does not include the Ukraine Family Visa Scheme)
  • live in your own accommodation (not in your sponsors home)

How to apply

To apply, email: ctax@guildford.gov.uk and include:

  • the address of your property
  • the date you moved in
  • the date the tenancy started
  • the full name of all adults at the property
  • a copy of the Home Office invitation letter for each adult (word or pdf format) as e-mail attachments.

What happens next

We will contact you if we need any further information. If you're entitled to the discount, we'll send you a new bill.

Other financial support available

You must tell us about any changes to your housing benefit or council tax support

If you have any questions or need support call us on 01483 505050.