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Technical issues with our phone lines

We are experiencing technical issues with our phone lines.We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form. 

Help shape your future council websites

New websites are being developed for East Surrey Council and West Surrey Council ahead of their launch in April 2027. 

Take part in a short survey to help make sure those websites are easy to use. The survey takes just 5 to 10 minutes. 

Have your say before 5 October (opens new window)

View your benefit account

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Once you have been through a short registration process you can: 

  • log in at a time that suits you - 24 hours a day, 7 days a week 
  • see the status of your claim and entitlement 
  • see when your next Housing Benefit payment is due and the amount 
  • view your benefit notifications 
  • report a change 
  • upload documents

You'll just need to: 

  1. sign up for a MyGuildford Account 
  2. once you're signed up, sign into your new MyGuildford Account and click the 'Benefits' tile 
  3. follow the on-screen instructions (you'll need your claim reference number and your National Insurance number to hand)
  4. your account is validated, and you can now access your account 

Register or sign in to your MyGuildford Account (opens new window)

Watch our video on how to link your benefit to your MyGuildford account