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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Apply or amend a garden waste collection

What we offer

We are NOT accepting new garden waste subscription applications at the moment. Due to supplier stock issues. You can still renew your current garden waste subscription. You need to create a new subscription, our system will recognise that you already have a garden bin.

If you do not want to compost your garden waste and are unable to take it to the rubbish tip you can sign up to our garden waste collection scheme. This is a kerbside collection of garden waste, costing £41 per bin for 2021/2022.

What we collect?

✔ Grass cuttings

✔ Garden prunings

✔ Hedge trimmings

✔ Leaves

✔ Small twigs and other woody waste

✔ Dead plants and weeds

✔ Branches no larger than 7.5cm (3 inches) in diameter

What we do not collect

Flower pots and seed trays

✗ Soil and turf

Rocks, stones and pebbles

Animal/pet bedding

Kitchen or food waste


Large branches (more than 7.5cm (3 inches) in diameter

Household waste or metal objects

Bin delivery

If you have ordered between 1st January and 28th February, we will deliver your bin in March. If you ordered your bin after 1st March and you have not received it within four weeks, email us

Garden and organic waste make up a large proportion of the rubbish which ends up in landfill. We are promoting ways of recycling this waste through home composting. Composting is nature's way of recycling decomposed organic materials into a soil known as compost.

Composters and wormeries

If you would like to compost but do not have a garden, then a wormery can be used. This will convert kitchen waste into concentrated liquid plant food and rich compost.

Call 0844 571 4444 to order a compost bin or wormery, alternatively order from the Surrey Waste Partnership website (compost bins and wormeries are not available from the Woking Road Depot).

How do I compost?

There are some excellent online resources that explain how to compost in your own garden. Recycle for Surrey provides useful information about what to compost and how to compost. More information can also be found at the Get Composting website and at the Royal Horticultural Society website.

Green cones

A green cone enables you to recycle all household food waste in your back garden. For anyone who does not have the time to compost, Green Cone is excellent.

Find out more about Green Cones from the Great Green Systems website.

Green Johanna

A hot composter, the Green Johanna recycles all kinds of waste food - cooked food, bones, meat and fish - into compost.

Find out more about Green Johanna from the Great Green Systems website.