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Your council tax, benefits and business rates account will be offline

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

Apply for a caravan site licence

Failed applications

We can refuse the licence if:

  • there is no planning consent
  • the courts have prevented a licence being issued
  • the licence applicant has had a site licence revoked within the previous three years

Or other reasons prescribed in the Mobile Homes Act 2013 (opens new window). If we refuse to issue or transfer a licence we will give written reasons for this.

If your licence is refused or you wish to appeal against a licence condition, you may appeal to the First-tier Tribunal (Property Chamber). The appeal must be made within 28 days of being issued with the licence. For licence changes the licence holder must appeal within 28 days of being notified in writing of change being refused. We recommend that you contact us in the first.