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Your council tax, benefits and business rates account will be offline

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

Make a complaint to the council

What is not a complaint?

Formal complaints about our services will only be investigated if you have already reported your issue to the correct service area for a resolution. We may reject your complaint if there is no evidence that you have already done this. 

Report an issue

There are certain subject areas that we would not consider as a complaint.

These include: ​ 

  • the first-time you make a request for service (such as removal of fly-tipping, missed waste collection, reporting noise nuisance, or reporting a housing repair) ​  
  • a request for information or an explanation of council policy (such as why the council tax is set at a certain level) ​ 
  • disagreement with a council policy decision

There are some occasions when a complaint is not dealt with under this policy. This includes when there is a separate appeal or review procedure. This may be an internal council procedure or external legal process through the courts. If this is the case, we will explain this when you first contact us. We will tell you what to do next. 

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