Make a complaint to the council
What is not a complaint?
Formal complaints about our services will only be investigated if you have already reported your issue to the correct service area for a resolution. We may reject your complaint if there is no evidence that you have already done this.
There are certain subject areas that we would not consider as a complaint.
These include:
- the first-time you make a request for service (such as removal of fly-tipping, missed waste collection, reporting noise nuisance, or reporting a housing repair)
- a request for information or an explanation of council policy (such as why the council tax is set at a certain level)
- disagreement with a council policy decision
There are some occasions when a complaint is not dealt with under this policy. This includes when there is a separate appeal or review procedure. This may be an internal council procedure or external legal process through the courts. If this is the case, we will explain this when you first contact us. We will tell you what to do next.