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Your council tax, benefits and business rates account will be offline

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

Complaints and compliments

We are committed to providing a high standard of service to everyone we deal with. In the first instance, please report your issue directly to a service area. This is the quickest way to get your issue resolved. 

Common requests include:

View all our report forms

Still want to log a formal complaint?

We recognise that sometime things can go wrong and customers may feel they are not receiving the level of service we want to deliver. Complaints are a valuable source of feedback and help us to identify areas where we need to improve. 

Make a complaint

Let us know when we are getting it right

Give us a compliment