Help with private renting
Living in a property with disrepair
Landlords must ensure your home:
- is kept in reasonable repair
- is in a safe condition
- complies with housing legislation
We may be able to help you if you live in a private rented or housing association property, and:
- it is in disrepair, and
- you are struggling with your landlord or letting agent to get the repairs done
Guide for tenants (opens new window)
How to get repairs in a rented home
You can check your rights by searching the Government's new toolkit.
How to get repairs done to your rented home (opens new window)
Use this checker to find out:
- how to get something fixed by your landlord or letting agent
- what to do if your landlord or letting agent are not responding to your requests
You'll get ideas about what to do next and links to more information.
Making a complaint
Put your disrepair issues in writing to your landlord or letting agent. Allow a minimum of 14 days unless it's urgent.
If you don't receive a response, or the response is unsatisfactory, you can make a complaint to the council.
To complain report your property conditions online or contact us on 01483 505050.