Toggle menu

Technical issues with our phone lines

We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form.

If you have a question about registering to vote or arranging a postal or proxy vote for the upcoming Ash Neighbourhood Planning Referendum, please call the Electoral Services Team on 07748 886624. Please note: this number is only for questions relating to voting at this referendum. The team answering cannot assist with any other matters.

Private renting housing standards

Energy performance certificates

If you rent a whole house or flat, your landlord must show you an Energy Performance Certificate before you move in.

With all properties now rated from A to G, finding a more energy efficient property could help save you money on your fuel bills. 

Tenants have the right to request consent to carry out energy efficiency measures and these must not be unreasonably refused by the landlord.

It is unlawful for a landlord to rent out a residential property with an EPC rating of F or G (the lowest 2 grades) unless the property has been registered on the PRS Exemptions Register.