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We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form.

If you have a question about registering to vote or arranging a postal or proxy vote for the upcoming Ash Neighbourhood Planning Referendum, please call the Electoral Services Team on 07748 886624. Please note: this number is only for questions relating to voting at this referendum. The team answering cannot assist with any other matters.

Swapping your home - mutual exchanges

What you need to know

Mutual exchanges allow two or more council or housing association tenants to swap properties.

Who can do a mutual exchange

  • a tenant with a secure or flexible tenancy
  • joint tenancy tenants but all must be in agreement

Who can't do a mutual exchange

  • an introductory tenant
  • a tenant with arrears on their rent account
  • a tenant under a court order

You must have permission from both landlords before swapping homes.

Apply to swap your home

All mutual exchanges need to be applied for online.

You will need an account with Homeswapper to apply for a mutual exchange. You can register with Homeswapper to find other tenants who are looking to do a mutual exchange.

You can search the website for homes you like and want to swap whenever you want. Homeswapper will update you of new matches either by email or text message.

Register for Homeswapper (opens new window)

Log into your Homeswapper account (opens new window)

Read the full user guide (opens new window) for more information.