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Your council tax, benefits and business rates account will be offline

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

Information and help for council tenants

2025-26 Tenant Satisfaction Measures survey

Our 2025-26 Tenant Satisfaction Measures survey will be carried out by Acuity Research, an independent market research company that specialises in the housing industry.

Acuity Research provides tenant satisfaction surveys and many other research services across the housing sector. They also provide benchmarking services, data analytics and customer analysis to improve services and engage with residents across the country. They have been working with social housing organisations to measure and understand resident satisfaction since 1998.

Who will be contacted?

Residents will be contacted by phone, email or SMS text with the aim of interviewing a wide range of tenants. The survey should take no more than 10 minutes to complete.

The caller will phone from 01483 928083 introduce themselves as Acuity Research and say that they are working on behalf of Guildford Borough Council.

If you have any questions about this survey, please contact Customer Services at Guildford Borough Council on 01483 505050, via our Contact Us form, or Acuity on 01273 287114 or acuity@arap.co.uk.

Dealing with damp and mould

Fire safety in your building

Report a repair needed to your council house

Information for leasehold and shared equity owners

Find out about your rights as a leaseholder or shared equity owner.

Report a noise nuisance

Understanding your rent payments

Find out when your rent is due, how to pay it and what happens if you don't pay your rent.

Managing your tenancy

Repairs, maintenance and home emergencies

Home advice and improvements​

Senior living

Insurance for Guildford Borough Council leasehold flat owners

Contact 0161 274 9077 (or 0345 0502 309 in an emergency) to contact Protector Insurance or make a claim.

Housing asset management

Find out more about or housing asset strategy