Tenancy sustainment service
Our Tenancy Sustainment Service provides targeted, practical support to help residents maintain their tenancies and live independently.
We understand that life can sometimes bring financial, social, or personal challenges that make it difficult to manage a home. Our aim is to provide early, holistic support to prevent homelessness and promote long-term housing stability.
What we do
Our Tenancy Sustainment Specialist, works closely with tenants who may be struggling to maintain their tenancy. The service offers:
- help with rent arrears and budgeting
- support to access benefits and financial assistance
- advocacy and liaison with external support agencies
- referrals and signposting to specialist services (mental health, domestic abuse, substance use, and social care)
- support to build confidence and independence in managing your home
We work holistically, addressing not only the symptoms (like arrears) but also the underlying issues that put your tenancy at risk. Ensuring support that lasts.
How we work
Every case is different. Some people just need short-term advice, while others may need longer-term, hands-on support.
We can:
- meet you at home, at the council offices, or in the community
- work alongside your housing officer or support worker
- agree a plan that fits your needs and priorities
Our approach is based on early intervention, partnership working, and empowerment. Helping you take control and build confidence in managing your tenancy.
A day in Tenancy Sustainment
"No two days are ever the same! Some days are routine - managing casework, liaising with partners, and checking progress - and others are fast-paced, responding to urgent crises or helping someone turn things around. Watching a tenant go from crisis to confidence, knowing you've played a small part in that journey, makes all the hard work worth it." Tenancy Sustainment Specialist
How to get help
If you, or someone you know, is struggling to manage a tenancy, please get in touch as early as possible. Support is available, and we'll work with you to find the right help for your situation.
In the first instance, please contact your Estate Management Officer, who can discuss your circumstances and, if appropriate, refer you to the Tenancy Sustainment Service.
Our commitment
We are committed to supporting residents to:
- sustain tenancies and avoid homelessness
- access the financial and emotional support they need
- build independence and confidence
- improve wellbeing and quality of life
This service forms part of our commitment to meet the Regulator of Social Housing's Consumer Standards, ensuring that every tenant has access to timely, effective, and compassionate support.