Housing performance and accountability
We are committed to transparency, accountability, and continuous improvement. This page brings together key performance reports that show how our Housing Service is doing where we're performing well, where we need to improve, and what we're doing in response.
Our Annual Reports
Each year we publish a set of core reports so tenants, leaseholders, councillors, and the Regulator of Social Housing can clearly see how we're meeting our responsibilities.
Annual Report to Tenants 2025-26
Read our annual report to see how we're performing as your landlord and how we spend your rent.
Annual Report to Tenants 2025-26 (PDF, 1 MB)
Tenant Satisfaction Measures (TSM) Report 2025-26
This report sets out our performance on the national Tenant Satisfaction Measures introduced by the Regulator of Social Housing.
It includes tenant feedback on services and key performance data.
Tenant Satisfaction Measures Report Revised 2025 to 2026 (PDF, 472 KB)
View the Approach to TSMs (PDF, 334 KB)
TSM Questionnaire (PDF, 194 KB)
Annual Complaints Report 2025-26
Read our annual complaints report to see what residents have told us through complaints, feedback, surveys and interactions with the Housing Ombudsman.
Annual Complaints Report 2025-26 (PDF, 1 MB)
Our Quarterly Performance
Housing Services Performance Indicators April 25 - September 25 (PDF, 270 KB)
Housing Services Performance Indicators April 25 - December 25 (PDF, 247 KB)
Reports from Previous Years
Annual Report to Tenants 2024-25
Annual Report to Tenants 2024-25 (PDF, 5 MB)
Annual Compliance Report 2024-25
Annual Compliance Report 2024-25 (PDF, 316 KB)
Annual Complaints Report 2024-25
Annual Complaints Report 2024-25 (PDF, 617 KB)
Annual Complaints Report 2024-2025 and Feedback from Housing Operations Board
Annual Complaints Report 2024-2025 and Feedback from Housing Operations Board (PDF, 104 KB)